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What if my package gets lost or arrives damaged?Updated 23 days ago

At Alumilite, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team with your order number and any relevant details.

Lost packages

We strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team with your order number and any relevant details.

 

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team within 30 days of placing the order and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

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